Responsible Gambling Policy

Overview

Ffbet recognises the social and financial risks associated with gambling. This Responsible Gambling Policy sets out the measures available to customers to manage risk, the responsibilities of Ffbet as the operator, and the procedures we follow to promote safe participation.

Scope and Principles

This policy applies to all customers accessing Ffbet services. The objectives are to prevent harm, support responsible play, and provide clear pathways to limit gambling activity where needed. We encourage customers to gamble only with funds they can afford to lose and to seek appropriate help if gambling becomes problematic.

Eligibility and Age Verification

Participation in Ffbet services is limited to individuals who are at least 18 years old. We implement age-verification checks for payment mechanisms and may perform random age-verification checks for other funding methods. We may request information to verify age and could restrict or suspend a Player Account until age is confirmed.

Underage Participation

Under-18 participation is strictly prohibited. We employ measures to prevent access by minors, including date-of-birth verification during registration and ongoing monitoring. If a minor is found to have used the service, winnings may be forfeited and the matter may be reported to the appropriate authorities. We also encourage responsible guardianship, including use of parental controls and monitoring tools where available.

Self-Exclusion

Customers may request indefinite self-exclusion by contacting Ffbet Customer Support. Upon approval, the account will be closed, and the remaining balance will be refunded. The customer will not receive offers or promotions and will be unable to reopen the account. Self-exclusion is a definitive action designed to prevent continued participation on the platform.

Cool Down (Temporary Break)

A Cool Down period provides a temporary break from gambling activities. A request for a Cool Down will be acknowledged with a confirmation for the specified duration. The Cool Down is not a self-exclusion and does not permanently restrict access beyond the agreed period. Upon completion, the account status returns to the standard state unless new restrictions are requested.

Adjusting a Cool Down

Requests to extend a Cool Down take effect immediately from the time of adjustment. Requests to shorten a Cool Down may be implemented only after a 24-hour cooling-off period, unless the current Cool Down end date falls within that 24-hour window, in which case the end date shall remain unchanged.

Parental Controls and Access Prevention

We recognise the role of guardians in preventing underage access. Customers are encouraged to employ device- and network-level parental controls and filtering tools where available to limit access to gambling services. We provide information on responsible use and high-level safeguards, but we do not rely on any single external solution as a substitute for responsible participation by adults.

Support, Resources, and Help Channels

Ffbet provides access to support channels for customers seeking information or to initiate risk-management measures. Customers may contact Customer Support through the account interface to discuss available options, including self-exclusion, Cool Down, or additional guidance. We provide information about how to access professional help and support services through appropriate local resources, while respecting privacy and data protection requirements.

Data Privacy and Compliance

We collect and process personal data to administer Responsible Gambling measures in accordance with our Privacy Policy and applicable law. Data processing includes identity verification, account management, and the administration of risk-management tools. We retain data for as long as necessary to administer measures and to comply with regulatory obligations, lawful requests, and risk-management practices.

Enforcement, Updates, and Compliance

Failure to comply with this policy may result in restrictions on access to Ffbet services, temporary or permanent limitations on activity, or account suspension. We may update this policy from time to time to reflect changes in regulations or risk-management best practices. Customers will be notified of material changes as required by applicable law.

Definitions

• Self-Exclusion: A formal, exclusive request to abstain from all gambling activity on Ffbet for an indefinite period, resulting in account closure and refund of remaining balance.
• Cool Down: A temporary break from gambling activities for a defined period, not constituting self-exclusion.
• Eligibility: Minimum age to open an account is 18 years or older.
• Personal Data: Information processed in accordance with the Privacy Policy for the purposes of risk management and service delivery.

Contact

To request risk-management measures, obtain information, or discuss available options, please contact Ffbet Customer Support using the channels provided within your account. Our team will respond in accordance with established service levels and applicable regulatory requirements.