Privacy

Data Controller and Contact

Ffbet Ltd is the data controller responsible for the processing of your Personal Data under this Privacy Policy. The company complies with applicable data protection law and maintains a dedicated Data Protection Officer to oversee privacy matters. For inquiries, requests, or to exercise your rights, please contact [email protected].

Purposes and Legal Basis for Processing

We process Personal Data for legitimate purposes connected to providing and improving our services. The processing is based on:

  • Contractual necessity to create, operate and manage your account and enable gameplay and payments (GDPR Article 6(1)(b));
  • Our legitimate interests in preventing fraud, ensuring security, mitigating risk, and maintaining the integrity of our services (GDPR Article 6(1)(f));
  • Compliance with legal and regulatory obligations applicable to licensed gambling operators (GDPR Article 6(1)(c));
  • With your consent, for marketing communications and certain analytics processes (GDPR Articles 6(1)(a) and 6(1)(f));
  • Processing of special categories of data only as required by law or with explicit consent where applicable, such as disclosures related to gambling-related challenges (GDPR Article 9(2)(e)).

Categories of Personal Data We Collect

We collect data necessary to identify you, fulfill legal obligations, and provide our services. The data categories include:

  • Identity and contact information: full name, date of birth, residential address, email address, telephone number, username;
  • Account and payment data: payment method details, bank account information, transaction history, deposits, withdrawals, account activity;
  • Verification and compliance data: copies of identification documents (passport or ID), proof of address, source of funds information, risk and due diligence data;
  • Technical and usage data: IP address, device identifiers, browser type, language, login times, session duration, geolocation data (to the extent permitted by law), game play history;
  • Communications and customer support: records of correspondence, chat transcripts, and support interactions;
  • Risk and security data: self-exclusion status, limits, and related preferences for responsible gaming.

How We Use Personal Data

We use Personal Data to:

  • Authenticate users, create and maintain accounts, and process transactions;
  • Verify age and identity and perform due diligence and source-of-funds checks;
  • Provide, operate, and improve our gaming services, including customer support and security measures;
  • Detect and prevent fraud, money laundering, and other unlawful activities; investigate and respond to security incidents;
  • Comply with legal and regulatory obligations, including AML/CFT requirements and regulatory reporting;
  • Personalize gaming experiences and communications within legal boundaries;
  • Respect marketing preferences and manage consent for communications and promotions.

Data Sharing and International Transfers

We may share Personal Data with service providers and regulatory authorities as required to deliver services or comply with laws. Recipients include:

  • Payment processors, auditors, legal counsel, and analytics/IT service providers;
  • Identity verification and AML service providers, and regulators or law enforcement authorities upon request or as required by law;
  • Other entities within the Ffbet group where necessary to deliver services.

When transferring Personal Data to countries outside the European Economic Area, we implement appropriate safeguards, including standard contractual clauses, and rely on applicable adequacy decisions where available. We ensure that transfers are lawful and protected by suitable data protection safeguards.

Data Retention

We retain Personal Data for periods required by applicable laws and for legitimate business purposes. In general, categories of data are kept for up to five to ten years after your account activity ends, with longer retention where required by regulators or for dispute resolution. Health-related information provided for responsible gaming is retained only as long as necessary to fulfill its purpose and is securely deleted thereafter.

Your Rights

You may exercise rights afforded by law, including:

  • Right of access to your Personal Data and to obtain a copy;
  • Right to rectification of inaccurate or incomplete data;
  • Right to erasure where permitted, or to restrict processing under specified circumstances;
  • Right to data portability in a structured, commonly used, and machine-readable format;
  • Right to object to processing based on legitimate interests or for direct marketing purposes;
  • Right to withdraw consent where processing is based on consent;
  • Right to lodge a complaint with a supervisory authority.

Requests should be directed to [email protected]. We will respond within applicable timelines and will provide information about available remedies and processing details.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the service, tailor content, and analyze usage. Essential cookies are required for service delivery and do not require consent. Non-essential cookies require your consent, which you may withdraw at any time through your account settings. We provide a clear description of cookies and purposes in our cookie notice and respect your choices.

Security of Personal Data

We implement technical and organizational measures to protect Personal Data against unauthorized access, loss, or misuse. These measures include access controls, encryption of data in transit and at rest where appropriate, regular security assessments, and formal incident response procedures.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.

Contact and Exercising Rights

If you have questions about this Privacy Policy, or you wish to exercise your rights or request data, please contact [email protected]. You may also request information about the data we hold or challenge any processing that you believe is unlawful.